Frequently Asked Questions

Got questions about our cleaning services? Find answers here to make your experience hassle-free!

Booking with us is easy! Austin residents can book online, send us an email, or call our local number. We’re here to assist you.

 

No, many of our Austin clients provide us access while they’re away. However, if you prefer to be home, that’s perfectly fine!

To ensure the most efficient cleaning, it’s helpful to minimize clutter around your home. Clear surfaces and floors allow our cleaners to access and clean areas more effectively. If you’re home during the cleaning, a brief chat with your cleaner upon their arrival can be beneficial. For safety and efficiency, it’s best to keep children, pets, and other adults clear of the cleaning area. This helps avoid accidents with vacuum cords and cleaning supplies. If you have any questions or need tips on how to prepare your space, please don’t hesitate to reach out – we’re here to help with any queries you might have!

No, there’s no need for you to supply any cleaning products or equipment. Our cleaners come equipped with professional-grade products and tools necessary to complete the job to the highest standards. However, should you have a preference for specific supplies or equipment to be used in certain areas of your home, please feel free to provide them.

We love our Austin fur-families! Inform us about your pets, and we’ll ensure they’re comfortable and safe during our cleaning.

Only one cleaner is sent to your home. If you've opted for recurring services, we strive to assign you the same dedicated cleaner for future appointments. For Deep Cleanings or larger residences, we may schedule multiple team members to ensure thorough and efficient service within the allotted time.

Yes, all our cleaners are insured, ensuring peace of mind for our Austin clientele. We also conduct background checks on every provider before we hire them. We prioritize your home’s safety and security.

While many Austin residents prefer weekly or bi-weekly cleanings, we offer flexible scheduling, including monthly or one-time services, to fit your needs.

Your satisfaction is our top priority. If you’re not 100% satisfied, contact us within 24 hours, and we’ll make it right.

We request a 24-hour notice for any rescheduling or cancellations. A $50 fee will be applied for any cancellations or lockouts within 12 hours of a scheduled cleaning. We'll make every effort to reschedule your cleaning within the same week.

We ONLY accept credit/debit cards, NO cash. Our system will automatically place a hold on funds paid via credit card two days before your scheduled services. While you won't be charged until after the cleaning, our system temporarily places a small hold on your card to ensure sufficient funds. Usually, this hold corresponds to the booking amount. If you choose to cancel your reservation before the scheduled visit, the pre-authorization hold will be automatically released.

Your card is charged after your booking is completed.

Experience the Sleek Maids’ Difference